Frequently Asked Questions
Everything you need to know about your Haus performance gear.
How do I determine the right size for my athletic apparel?
We provide a comprehensive size guide on each product page that includes measurements for chest, waist, and hip. Since our performance gear is designed for a compression fit, we recommend sizing up if you prefer a more relaxed feel during training.
What is the standard shipping time for Haus orders?
Standard domestic shipping typically takes 3-5 business days. Express options are available at checkout for athletes who need their gear sooner. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return gear if it doesn't fit or if I change my mind?
Yes, we offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, certain items like water bottles and base layers are final sale unless defective.
How should I care for my Haus technical fabrics?
To maintain the integrity of moisture-wicking fibers, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach, as these can break down performance treatments.
Do you offer international shipping?
Haus currently ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for larger equipment purchases.